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FAQS
HOW LONG DOES FILMING TAKE?
It really depends on what you have booked but we make sure that we take a break every 30–40 minutes. The best interviews can come from splitting the sessions, when we take a break more and more memories keep coming back so its great to have the chance to go back and add those in.
CAN I COMBINE PACKAGES?
We always make sure that we tailor packages to suit you so the ones featured on here are just a guideline. Also if you book an option now and then come back to add more in the future we will price it to reflect that.
CAN I INCLUDE BLACK AND WHITE PHOTOS?
We have a portable scanner that is brought to the interviews so we can import all the photos that you want to use even if they are old and fragile making sure they wont get damaged. The addition of photos in your film is a great as it really brings the story alive.
I HAVE HOME VIDEO FOOTAGE CAN THIS BE INCLUDED?
We are happy to recommended a company that we work with who can transfer your old footage onto DVD’s which we can then use in your edit. It also means that you can watch those great home movies that you may have forgotten about.
I WANT TO INCLUDE SOMEONE WHO LIVES ABROAD IS THIS POSSIBLE?
At the moment we are just based in the UK. We do have contacts who work in the Middle East, East Africa, Australia and the East coast of the US so if it is really important to have that persons story captured we will look into what arrangements can be made.
IS THERE A LIMIT TO HOW MANY PHOTOS AND OWN VIDEOS THAT CAN BE ADDED?
Built in to your costing of your film is the addition of photos. While we do encourage the addition of your pictures you also don’t want to over do it. We can advise you which ones are best to use. With home video footage there is a small additional fee to have worked in to your edit but this will be talked through with you when booking.
DOES IT MATTER IF I AM BASED IN THE WEST COUNTRY BUT THE PERSON I WANT INTERVIEWED IS IN NORFOLK?
Absolutely not. What needs to be decided is the best location for the interview and the interviewee. We do prefer a family member or friend to come along on the day, this is so they are able to listen in on a monitor and guide us if anything comes up during the interview that you might want to know more about.
HOW MANY DVDS DO I GET WITH MY MAIN COPY?
We send out 3 additional discs with each film which are also beautifully presented so can be a great gift. If you require any more there is a small charge although often we will find out from the start how many you are looking for and work it in to the budget.
DO I HAVE TO PAY THE FULL AMOUNT STRAIGHT AWAY?
We will only take a deposit at the start which is 25% of your total costs. Once we have put together your film we will send you a private link to excerpts of your video online. We then sign off on the project and as soon as full payment is received will send out your Tangible Memory.